Terms & Conditions
The below policy and Terms & Conditions apply to all individual and group sales.
Terms and Conditions of Engagement
Between Employees Matter Limited and [CLIENT]
1. Scope of Engagement
1.1 These Terms and Conditions govern the engagement of Employees Matter Limited to provide consultancy, programmes, webinars, seminars, Bring Your Child to Work Days and related services (“Events”) to the Client or Group of Companies (“CLIENT”). 1.2 Services may be delivered face-to-face or via virtual platforms, as agreed in writing between the parties.
2. Services
2.1 Employees Matter Limited shall provide consultancy and related services founded upon its expertise and that of its associates. 2.2 CLIENT acknowledges that all consultancy is provided in good faith, and CLIENT retains sole responsibility for decisions and actions arising therefrom. 2.3 Employees Matter Liminted undertakes to act in the best interests of CLIENT and participants, delivering services to the highest quality within the agreed parameters.
3. Intellectual Property and Content
3.1 All content, copyright, design rights, and intellectual property created or supplied by Employees Matter Liminted remain the property of Employees Matter Limited. 3.2 CLIENT shall not replicate, copy, distribute, sell, or otherwise use such content without prior written consent from Employees Matter Limited (via info@employeesmatter.co.uk). 3.3 Recordings or photography of sessions are prohibited unless expressly agreed in writing by Employees Matter Limited.
4. Bookings and Confirmation
4.1 Bookings may be made by any authorised representative of CLIENT, subject to CLIENT’s internal protocols (e.g., purchase orders). 4.2 CLIENT warrants that such protocols will be communicated to Employees Matter Liminted and accepts liability for costs arising from false or invalid orders. 4.3 Bookings must be confirmed in writing by Employees Matter Limited (email or letter). Only upon such confirmation shall a binding contract commence under these Terms. 4.4 Employees Matter Limited accepts no liability for loss of dates due to CLIENT’s failure to confirm.
4.5 For all bookings Employees Matter Limited will provide the CLIENT with an ORDER FORM outlining the services being provided.
5. Attendance
5.1 Attendance and participation of delegates is the sole responsibility of CLIENT.
6. Cancellation and Postponement
6.1 If CLIENT cancels a confirmed booking, CLIENT shall indemnify Employees Matter Limited for costs incurred:
- 50% of the agreed fee if cancellation occurs less than 4 weeks before the Event;
- 100% of the agreed fee if cancellation occurs less than 2 weeks before the Event;
- Reimbursement of any non-refundable travel or accommodation expenses incurred.
6.2 If CLIENT requests postponement more than 2 weeks before the Event, and the Event is rescheduled within one month, this shall be deemed a postponement, not cancellation. 6.3 Costs of postponement include:
- External costs incurred by Employees Matter Limited in engaging associates;
- Reimbursement of non-refundable travel or accommodation expenses.
6.4 Neither party shall be liable for failure to perform obligations due to events beyond reasonable control (“Force Majeure”), including illness, bereavement, accident, government action, transport disruption, weather, war, or dispute.
7. Equipment and Facilities
7.1 For in-person Events, CLIENT shall provide all necessary equipment (excluding laptop computers), including projectors, flip charts, and playback devices, unless otherwise agreed. 7.2 For virtual Events, CLIENT shall ensure delegates have access to required equipment and software. 7.3 CLIENT shall provide suitable facilities and conferencing platforms, subject to prior agreement with Employees Matter Limited. Additional fees may apply for alternative platforms requested by CLIENT.
8. Participant Welfare
8.1 Employees Matter Limited accepts no liability for the welfare, safety, health, or property of delegates. 8.2 CLIENT shall be responsible for insuring against any liability arising from participation in Events.
9. Materials
9.1 Fees include materials required by Employees Matter Limited staff and associates to deliver the Event. 9.2 Any hard-copy manuals or handouts shall be produced by CLIENT at its own cost.
10. Insurance
10.1 Employees Matter Limited maintains professional indemnity insurance of £5,000,000 and public liability insurance of £5,000,000.
11. Confidentiality
11.1 Both parties undertake to protect the confidentiality of the other’s information, rights, and property.
12. Fees and Payment
12.1 Fees shall be quoted exclusive of VAT. 12.2 Employees Matter Limited shall issue invoices upon agreement of a programme, session or Event. 12.3 CLIENT shall pay all invoices within 30 days of issue by electronic transfer to Employees Matter Limited nominated account. 12.4 Late payments shall accrue interest under the Late Payment of Commercial Debts (Interest) Act 1998 and the Late Payment of Commercial Debts Regulations 2002. 12.5 In the event of CLIENT’s insolvency, bankruptcy, liquidation, or appointment of a receiver/administrator, Employees Matter Limited may cancel any contract without liability and demand immediate payment of outstanding sums.
13. Suspension
13.1 Employees Matter Limited may suspend services if CLIENT breaches these Terms. 13.2 CLIENT shall remain liable for costs of suspension as if cancellation had occurred.
14. Termination
14.1 Upon termination, CLIENT shall return all confidential or intellectual property materials belonging to Employees Matter Limited.
15. Additional Costs
15.1 CLIENT shall bear any additional costs arising from failure to fulfil obligations under these Terms. 15.2 Employees Matter Limited shall take reasonable steps to minimise such costs.
16. Variations
16.1 These Terms constitute the entire agreement between CLIENT and Employees Matter Limited, superseding all prior documents or terms. 16.2 Variations may only be made by mutual written agreement. 16.3 Changes requested by CLIENT beyond agreed scope without Employees Matter Limited’s consent shall constitute cancellation and be subject to cancellation charges.
17. Governing Law
17.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales. 17.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Updated January 2026.